FAQ
Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Payments
What forms of payment do you accept?
We accept all major credit and debit cards, as well as secure checkout options like Shop Pay, Apple Pay and Google Pay.
Is my payment information secure?
Yes! All payments are processed through secure, encrypted payment providers. We never store or have access to your full payment details.
When will my card be charged?
Your card will be charged at the time your order is placed.
Do you offer payment plans?
If available, payment plan options (such as Shop Pay installments) will appear at checkout for qualifying purchases.
Returns
Do You Accept Returns?
We gladly accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Items must be in their original condition.
What items are final sale?
The following items are final sale and not eligible for return:
- Sale or clearance items
- Accessories
- Hats
- Jewelry
- Intimates
How do I start a return?
Please contact us at wildjoutpost@gmail.com with your order number and reason for return. We’ll guide you through the next steps.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
When will I receive my refund?
Once your return is received and inspected, refunds will be issued back to the original form of payment within 5–7 business days.
Shipping
What Are Your Shipping Times?
Orders are typically processed within 2–4 business days. Shipping times may vary based on location and carrier, but most orders arrive within 5–7 business days after processing.
How do pre-orders ship?
If you purchase an item that is pre-order, the item with ship 3-5 days after we receive it. Any item that is pre-order will have an expected ship date in the description.
Do you offer expedited shipping?
Expedited shipping options may be available at checkout, depending on your location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and shipping address.
Do you ship internationally?
At this time, we ship within the United States only. We hope to expand in the future!
How will I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
What if my package is lost or delayed?
If your package appears delayed or lost, please contact us and we’ll work with the carrier to resolve the issue as quickly as possible.
Products
How do your items fit?
Fit can vary by style and brand. We include fit notes and sizing recommendations in each product description whenever possible. If you’re between sizes, we typically recommend sizing up for comfort.
What sizes do you carry?
We strive to offer an inclusive range of sizes, though availability may vary by style. Each product listing will show the sizes currently in stock.
Where are your products sourced from?
Our items are thoughtfully sourced from trusted vendors who prioritize quality, comfort, and craftsmanship. We focus on pieces that are made to last and easy to wear.
Will sold-out items be restocked?
Some styles are limited-run and may not be restocked. If an item becomes available again, we’ll announce restocks on our website and social media.
